Frequently Asked Questions
"Made to order" means that items aren't made until you order them!
And it can take 2 to 8 business days to print/embroider the item, and shipping time on top of that.
No. Since each product is Made to Order exchanges or returns are not permitted.
• Size charts are available on each listing (in the photo section) to help you choose your perfect size. And you can always message me before purchasing if you have any questions.
• (Width is the measurement “armpit to armpit” on the sweatshirt/t-shirt laying on the flat surface
Length is the measure top to bottom )
• If there is a problem with your item please send me an Etsy message with an image of the product to resolve the issue.
Definitely YES!
Please contact me via Etsy messages or Instagram to tell me your idea! I'm happy to discuss this with you!
Send me a message via Instagram - minimalistplan_store
Or send me an email to newbenjkong@gmail.com
I will be happy to help you. Usually, it will take less than 12 hours to receive a response.
Embroidery
Embroidered apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option.
If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.
After washing, don't leave the clothing to soak or lie in a pile while wet. Don't wring out the embroidered items, but if you want to tumble-dry them, use a cool air setting.
If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.